Kingsway Surgery
23 Kingsway
Narborough Road South
Leicester
LE3 2JN
Tel: 0116 289 5081

Thorpe Astley Branch
Thorpe Astley Community Centre
Lakin Drive
Thorpe Astley
Leicester
LE3 3RU

How you can help us

  • Please keep the appointment or cancel it well in advance to allow other people to see us
     
  • Please book urgent appointments for emergencies only
     
  • If you feel you need a longer appointment for your problem, please tell reception at the time of booking the appointment
     
  • If you change your name, address or telephone number please inform us as soon as possible
     
  • Only call the Doctor out of hours if you can’t wait
     
  • For minor ailments and injuries try ‘Urgent Care Centre’ first at Oadby Walk In Centre, 18 The Parade, Oadby, LE2 5BJ
     
  • Be polite to the staff as they are just doing their job
     
  • The practice operates a zero tolerance policy any patient that is violent or abusive to any member of staff may risk being removed from the practice list

Your Personal Health Information

We ask you for information and keep it together with details of your care.  We may use some of this information to help us to protect the health of the Nation, to help plan the future of the NHS, to train tomorrow’s clinical staff and to carry out research for the benefit of everyone.  You have a right of access to your health records.  Please ask at the reception for further details. 

Everyone working for the NHS has a legal duty to keep information about you confidential.

 

You can find more information on our Medical Record Information page

 

PRIVACY POLICY  

From the 25th May 2018, the European General Data Protection Regulation (GDPR) will update previous Personal Data Protection Laws, to keep pace with an increasingly  technological era. The new legislation is designed to give greater protection and rights to individuals concerning their personal data.   

In accordance with the new law, please see our GDPR Privacy Policy by clicking the link below: -  

GDPR Privacy Policy   

Subject Access Request Policy

 

CONSENT

Due to privacy and confidentiality laws, we are unable to speak to anyone on a patient's behalf without their consent. This applies to patient's who are aged 16 and over. Should you wish for someone to speak on your behalf regarding your medical care, please either collect a Consent Form from the reception desk or follow the link below and print the same. Once the form has been completed and signed, please return it to the surgery so that we may update your records. 

Patient Consent to Speak to Third Party

 

Suggestions and Complaints

Your comments and suggestions are welcome to improve the quality of our service.

How to make a complaint

If you have any complaints or concerns about the service that you have received from the doctors or staff working for Kingsway Surgery, please see our practice complaints form below:

Complaints Form

Complaints can be made by telephone or in writing. All complaints should be addressed to the Practice Manager, Michelle Cank.

Comments and Suggestions

We aim to provide a high quality service. Please approach any member of staff if you have a suggestion or comment. We value your input and are constantly striving to improve the services we offer to patients.

Friends and Family Test

You can also leave feedback based on your visits and appointments to the medical centre.  Please access the Friends and Family Test page.

If you are unhappy with any service or with any member of the practice team and would like to complain:

  • First talk the problem through with the Practice Manager or a Senior Receptionist.
  • Put your concerns in writing to us so that we can investigate and write to you to resolve your concern.

If you are still unhappy and wish to take the matter further, contact

NHS England

Customer Services

PO Box 16738

B97 9PT

Tel: 0300 311 22 33

 

@KingswaySurgery

Practice News

April News

We're now on Twitter!  To keep up with the latest news and events at the surgery, follow us on Twitter:- @KingswaySurgery    Welcome to Dr Soma Mukherjee!  We are delighted to announce that Dr Soma Mukherjee has joined Kingsway Surgery as a salaried GP....

April Newsletter

Please see this month's Newsletter below, for all the latest changes happening to the surgery this month, including where to find furhter information on the altered appointment system:-  April Newsletter 2019...

August News

Click on the link below to find out the latest surgery news!  August Newsletter 2018  

Changes to Appointments and Clinics in September and October 2018

Please click on the link below for more information on changes taking place in September and October.    Changes to Appointments and...

Changes to Prescribing at this Surgery

We are promoting the use of over the counter medication in collaboration with the East Leicestershire and Rutland Clinical Commissing Group (CCG).  Please click on the link below for more information:-  Changes to Prescribing at this...

Address

Address

Kingsway Surgery

23 Kingsway
Narborough Road South
Leicester

LE3 2JN
Tel:  0116 289 5081
    Fax: 0116 263 0195

Map

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Catchment Area

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