IMPORTANT MESSAGE   DO NOT attend the surgery if you have: flu/cold symptoms/fever/ a new persistent cough/hoarseness/shortness of breath/sore throat/ wheeze.  See 111.nhs.uk or book a telephone appointment.

Following Public Health England guidance we have now implemented the following appointment system.

• For all urgent appointments, patients will have to ring at 8am on the day.
• You will also be asked a series of questions by the reception team to ensure you are being signposted to the appropriate pathway. This could be a face to face appointment or telephone consultation with one of our clinicians 
• Please be advised if the GP feels a face to face consultation necessary, you will need to make yourself available on the day.
• This website is updated regularly with the latest information.

Please call 0116 2895081 to make an appointment

For Routine Appointment information, please see the bottom of this page. 

We have now increased the number of appointments that are available to be booked online. We have placed these appointments at various different times throughout the day and each GP working has appointments available to book with them. We have found that this is a very popular option for people who wish to book appointments around work and family commitments. If you wish to register for this service please collect the registration forms from reception.

If you have already registered for the service then please use the link at the top of this page to access the online booking system:

• Please type in more than one word when submitting your issue. More detailed submissions save time and allow the Accrux Patient Triage Administrator to triage you much faster than one word entries.

• Please remember that Accurx Patient Triage is for non-urgent issues and appointments. Should you feel your concerns are urgent, please contact the practice directly.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.

You may only request a home visit if you are housebound. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. The doctor will call you before making the visit to help with triage.

You are also able to email the surgery to cancel your appointment on kingswaypractice.noreply@nhs.net

If a patient is more than five minutes late for an appointment, they may not be seen. The Reception Team will check with a Clinician if they will still be able to see a patient, if they arrive between 5-10 minutes late. This is due to the reason that if a patient arrives late for their appointment, it pushes the Clinician behind their working schedule. This makes it unfair on patients who have arrived on time and for those requiring visits on that day. Any patient arriving over ten minutes late will not be seen and will have to re-arrange their appointment.   

Clinicians do their best to meet the individual needs of patients within the time allocated. Unfortunately, this is not always possible depending on the complexity of the issue and may cause the Clinician to fall behind. Staff endeavour to inform waiting patients if this event occurs.     

If you require an interpreter please notify reception when booking the appointment and they will arrange this for you.

Kingsway Surgery as part of North Blaby PCN are offering additional appointments to our patients. These clinics consist of Musculoskeletal Specialists for patients with new injuries or aches and pains. There are also clinics for patients with long term medical conditions that need a review and for those that require a structured medication review. There are also smear clinics on Saturday mornings that can be booked in advance. We will also be offering GP telephone triage appointments from 6-10pm some weekday evenings, though please note this will not be with your usual GP.

From the 3rd June 2024, the practice will be implementing a new way of appointment booking. Patients will be added to a routine appointment waiting list for non-urgent matters. This list will then be triaged based on clinical needs from the reasons provided by the patient. Following this, patients will then be contacted by our Reception Team and offered appropriate appoinmtments to suit their needs. Our hope is that this system will alleviate the current wait times and eventually eliminate the "8am rush". 

This method is in place regardless of whether a routine appointment is requested by telephone, at the front desk or by one of our digital contact systems. 

As this is for routine matters and they will be triaged, you may not be offered an appointment the same day as contacting the practice, but may be offered availabilty within a few days to a few weeks depending on the information provided to us.  

In addition, our telephone systems are currenlty in the process of being upgraded. The new system will have a "callback" feature. This feature means that instead of waiting, the telephone software will automatically call you back once you reach the front of the queue.