For the past four years, we have been working tirelessly to ensure that booking appointments and contacting the surgery is more accessible for our wide demographic of patients. We understand that those with working lives may not always be able to call at 8:00am and that our more elderly patients are not always comfortable utilising new technology. Our efforts over the past four years have produced various methods suitable for all patients to use, which are outlined below:  

IMPORTANT MESSAGE   DO NOT attend the surgery if you have: flu/cold symptoms/fever/ a new persistent cough/hoarseness/shortness of breath/sore throat/ wheeze.  See 111.nhs.uk or book a telephone appointment.

Following Public Health England guidance we have now implemented the following appointment system.

• For all urgent appointments, patients will have to ring at 8am on the day.
• You will also be asked a series of questions by the reception team to ensure you are being signposted to the appropriate pathway. This could be a face to face appointment or telephone consultation with one of our clinicians 
• Please be advised if the GP feels a face to face consultation necessary, you will need to make yourself available on the day.
• This website is updated regularly with the latest information.

Please call 0116 2895081 to make an appointment

Patient Online Access/NHS App

Patient Online Access and the NHS App both function in the same way and allow patients to book appointments, view records and request medication. While a profile can be set up through the NHS App directly, Patient Online Access needs to be enabled on medical records by the surgery.  

We would like to add that while both the NHS app and Online Access connect to the practice system to allow these functions, they are not managed or maintained by us. If you are experiencing any problems with these systems, please go to the Help or Settings pages on the NHS App or Patient Online Access. Please do not contact the practice, as we will be unable to assist you.

Accurx Patient Triage

Accurx Patient Triage is accessible on the homepage of our website. This software has replaced the previous Engage Consult system, but functions in the same way. Patients can use Accurx Patient Triage to submit routine non-urgent queries, such as booking appointments, prescriptions and admin requests.

Once submitted, patients will receive a response to their query within 48 hours. Any appointments offered will fall within two weeks of the request submission.

Routine Appointments Through Rapid Health

You can make routine appointments thorugh our online booking service, Rapid Health. Please ensure you have a verified email address on your record before using. Rapiud Health will ask you a series of questions to ensure you are offered an appointment with the appropriate clinician. This can be accessed here: https://kingsway-consult.uk.rapidhealth.co.uk/

Emailing the Practice  

Lastly, if no other option is suitable, patients can email the practice at kingsway.info@nhs.net to request a routine appointment.

Please remember that each appointment is for one problem only. If you wish to discuss more than one issue, please advise the reception and they will arrange a double or seperate appointments.