RAPID HEALTH  

Many patients are aware of and have utilised Rapid Health, our new system designed to help patients book and manage their appointments quickly and efficiently.

In order to use this new system, patients must have their email address registered with us. If you do not think your email address is on record, please contact the practice. We have and continue to receive positive feedback from patients following the implementation of Rapid Health.

We are pleased to announce that due to the success of this system, we have now increased the amount of appointments that can be accessed in this manner.

However, this does not mean we have not taken into consideration those who are not technologically literate. Our hope is that with more able patients utilising rapid health, our elderly population will have a much more streamlined process of contacting the practice via telephone. In addition, Rapid Health can be used by a designated individual on a patient’s behalf, as long as they are aware of the correct email address on the record.

Please note that the Accurx system is still in place, however this is for routine, non-urgent appointment and enquiries only. Therefore, you will receive a response through Accurx within 48-72 hours (excluding weekends and bank holidays).

If you feel the matter is of greater urgency, please either contact the practice directly by telephone, or depending on severity of symptoms, NHS111 or 999.

PRESCRIPTIONS

We would like to remind patients that we cannot guarantee prescriptions requested the same day will also be issued the same day. Please bear this in mind when requesting prescriptions, particularly in regard to travelling. If you are travelling, it is incredibly helpful to our team for the dates of travel to be included on the prescription request and they are able to action the request more swiftly. The practice aims to complete prescription requests within 4 working days.

WEIGHT LOSS MEDICATIONS – MOUNJARO

Mounjaro or Tirzepatide is not yet available in Leicester, Leicestershire and Rutland for Weight Loss. General Practitioners cannot prescribe this drug for weight loss at present. Please do not contact your general practice about this until it is announced it will be available.  

WORLD BREASTFEEDING AWARENESS WEEK  

World Breastfeeding Awareness Week is from 1^st – 7^th August and aims to raise awareness across the globe of the benefits of breastfeeding. For more information, please visit https://waba.org.my/

PHARMACY FIRST

Over the summer, it is important to remember that your local Pharmacy can provide some prescription medicines without the need to see a GP. They are also able to treat seven common conditions without an appointment. Please consider visiting the Pharmacy first if you are suffering with: Urinary Tract Infections (women between 16-64 only), Sore Throat, Sinusitis, Earache (17 and under), Impetigo, Shingles and Infected Insect Bites.   

PLEASE REMEMBER

We are here to help you! All that we ask is that our patients are reasonable and respectful in the demands that they make of us.